Frequently Asked Questions
Everything you need to know about shopping with The Olive Tree.
What is your standard shipping policy?
We offer standard shipping on all domestic orders, which typically takes 3-5 business days. Express shipping options are available at checkout for those who need their fashion fix sooner.
How do I return or exchange an item?
We want you to love your purchase. If you are not satisfied, you can return unworn items with original tags within 30 days of delivery for a full refund or exchange.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our chart, as our curated collections may vary slightly in fit.
What payment methods do you accept?
The Olive Tree accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.
Are your materials sustainably sourced?
Sustainability is at the heart of The Olive Tree. We prioritize organic cotton, recycled polyester, and ethically managed production lines to ensure our fashion is as kind to the planet as it is to your wardrobe.
Can I track my order once it has shipped?
Yes! As soon as your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.